THE APPLIANCE DOCTOR

Parts Ordering, Cancellation & Missed Appointment Policy

1. Parts Authorization and Ordering

Upon receipt of the customer’s approval or authorization to proceed with a repair, The Appliance Doctor (“Company”) reserves the right to immediately order any parts, components, materials, or equipment deemed necessary to complete the approved repair.

Customer approval constitutes authorization for the Company to proceed with the parts-ordering process. Once a part order has been submitted to a manufacturer, distributor, supplier, or other vendor, the customer acknowledges that the order may be subject to cancellation restrictions, restocking charges, return fees, shipping costs, special-order fees, or other charges imposed by the applicable supplier.

2. Cancellation Following Parts Authorization

If the customer cancels, withdraws, or otherwise declines an approved repair after the Company has placed an order for any required part, the customer shall be responsible for all applicable costs associated with the cancellation and return of such part(s).

This may include, but is not limited to:

• Manufacturer or supplier restocking fees;
• Return or cancellation fees;
• Shipping and handling charges;
• Special-order or non-returnable part charges;
• Expedited shipping charges;
• Administrative or processing fees; and
• Any other costs incurred by the Company as a direct result of the customer’s cancellation.

A mandatory restocking/cancellation fee may therefore be charged when a repair is canceled after a part order has been placed.

By approving a repair, the customer expressly acknowledges and agrees to assume financial responsibility for these charges. The customer’s approval constitutes acceptance of this policy and authorization for the Company to recover applicable fees resulting from cancellation after parts have been ordered.

3. No Additional Notice Required

The customer acknowledges that the terms of this policy are provided as part of the Company’s service terms and are accepted upon approval of a repair or scheduling of an appointment.

The Appliance Doctor reserves the right to assess and charge any applicable restocking, cancellation, return, shipping, or missed appointment fees pursuant to this policy without providing additional or separate notice to the customer at the time the fee is assessed, provided such charge is otherwise permitted by applicable law.

The absence of additional notice shall not constitute a waiver of the Company’s right to collect any fee to which it is entitled under this policy.

4. Appointment Cancellation and Missed Service Appointments

Once a service appointment has been scheduled, the customer is responsible for providing timely notice if the appointment must be canceled or rescheduled.

Customers are required to cancel or reschedule an appointment no later than two (2) to four (4) hours prior to the beginning of the scheduled appointment time window, as applicable.

If an appointment is not canceled or rescheduled within the required notice period, or if the technician is unable to perform the scheduled service because the customer is unavailable, inaccessible, or otherwise unable to provide access to the appliance or premises, the Company reserves the right to charge a missed service appointment fee.

The missed service appointment fee shall be equal to the service call fee quoted to the customer at the time the appointment was originally scheduled.

5. Customer Responsibility

By scheduling an appointment with The Appliance Doctor, the customer acknowledges and agrees that the appointment is being reserved specifically for them and that the Company may incur costs associated with dispatching and scheduling a technician.

The customer therefore accepts responsibility for any applicable missed service appointment fee when the required cancellation notice is not provided.

6. Authorization and Acceptance of Terms

By approving a repair, authorizing the ordering of parts, or scheduling a service appointment with The Appliance Doctor, the customer acknowledges that they have had an opportunity to review and understand this policy and expressly agree to be bound by its terms.

These terms shall apply regardless of whether the customer receives a separate reminder, telephone call, text message, email, or other notification concerning the applicable fee.

The Appliance Doctor reserves all rights and remedies available under applicable law with respect to the collection of amounts properly due under this policy.

The Appliance Doctor reserves the right to modify, amend, or update this policy at any time.